Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards, Memberships, Event Or Training Bookings
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@fivejaysdogclub.org.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@fivejaysdogclub.org

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: FiveJays Dog Club, 5 Cowslip Close, Whittlesey, Peterborough, PE7 2FL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello@fivejaysdogclub.org for questions related to refunds and returns.

Club Policies & Legal Information

Welcome to the FiveJays Dog Club website. Below you will find our Terms and Conditions, Privacy Policy, and Refund Policy. By using our website or joining our club, you agree to these terms.

1. Terms and Conditions

About Us

This website is operated by FiveJays Dog Club. We are a community-based dog club operating in the United Kingdom.

Use of the Website

• The content on this website is for your general information and use only. It is subject to change without notice.
• You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the site.

Club Rules & Behaviour

• All members and visitors attending club events or training sessions must behave responsibly and keep their dogs under proper control at all times.
• We reserve the right to refuse entry or terminate club membership if a member breaches our club rules, safety guidelines or brings the club into disrepute.

Limitation of Liability

While we take every care to ensure safety at our events, participation is at your own risk. FiveJays Dog Club accepts no liability for any injury, loss, or damage to persons, dogs, or property, except where required by UK law. By entering an event you are agreeing to this limitation of liability.

2. Privacy Policy

FiveJays Dog Club is committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

What Information We Collect

We may collect and process the following basic information:

• Your name and contact details (email address, phone number).
• Information about your dog(s).
• Any details you submit via our online contact or membership forms.

How We Use Your Information

We use your data strictly to:

• Manage your club membership and communicate club news.
• Organise events, training classes, and schedules.
• Respond to your enquiries.

Data Storage and Sharing

• We store your information securely and will never sell or share your personal data with third parties for marketing purposes.
• We only keep your data for as long as you are an active member, or as long as necessary to fulfil our legal and administrative duties.

Your Rights

Under UK law, you have the right to request a copy of the information we hold about you, to ask us to correct any inaccuracies, or to request that we delete your personal data. Please contact us directly to exercise these rights.

3. Refund Policy

In line with the UK Consumer Rights Act and statutory cancellation rights, our refund policy is as follows:

Membership Fees

• Cooling-Off Period: If you purchase a membership online, you have the right to cancel within 14 days of joining and receive a full refund, provided you have not attended any club events or training classes during that time.
• Outside of this 14-day period, membership fees are generally non-refundable.

Event and Training Class Bookings

• If you book a specific training class or event and wish to cancel, you must give us at least 28 days’ notice to be eligible for a refund.
• Cancellations made with less than the required notice are non-refundable, as we may be unable to fill your slot.
• If FiveJaysDog Club has to cancel a class or event due to weather, instructor illness, or unforeseen circumstances, you will be offered an alternative date.

Contact Us

If you have any questions about our Terms, Privacy, or Refunds, please contact the club committee via our website contact form or email us at: hello@fivejaysdogclub.org.

Last updated: June 2026